Please read your Vacation Rental Agreement carefully upon booking and
sign and date at the bottom of the document. Any monies received by Alpine Property
Management, LLC (herein referred to as APM) for occupancy of Vacation Property
indicated the acceptance of the terms of this Vacation Rental Policy in full.
All policies are strictly enforced. It is the responsibility of all guests and
members of their party to be familiar with all policies pertaining to rental.
RENTER REQUIREMENTS: For legal and accounting purposes, the
person placing the reservation must be the same as the credit/debit card holder,
this person is considered to be the Guest. All other persons involved with the
rental are considered to be the Guest's invitees, and all discussion regarding
reservation, cancellation, and damage policies will be discussed with the
Guest, not the Guest's invitees. The Guest understands that Alpine Property
Management rents to responsible adults over the age of 25 ONLY.
AIR BNB Bookings – Due to specific
guidelines we must follow for Payment, Damage Policy and Cancellation for Air
BNB the following items apply for these areas only to those that rented through
Air BNB. All other rules in this rental
policy apply to all guests regardless of how they booked the property.
DOWN PAYMENT/ PAYMENT: Air BNB has its
own rules regarding how you make payment. To date they do offer 2
plans. Pick the plan that works best for you. Air BNB holds all of
the money for your reservation until your arrival day when they pay us.
DAMAGE POLICY – ABB Renters – Alpine
Property Mgmt will report to Air BNB if there is damage to the property from
your stay. Per their policy we will work
with their resolution team to get payment for damages. As a condition to the rental of all Vacation
Properties, Alpine Property Management reserves the right to charge the Guest
through the AIR BNB system or directly for any and all uncovered Guest/Invitee
caused losses and damages sustained to the Vacation Property throughout the
duration of their period of occupancy. In the event of any uncovered
Guest/Invitee-caused loss or damage to the Vacation Property, including, but
not limited to, undue cleaning, eviction, service calls, service charges,
fines/assessments, repairs or replacements, plus all applicable taxes, Alpine
Property Management will contact AIR BNB's resolution team to work out a fair
resolution to the issue. An itemized statement outlining all associated
costs will be sent by electronic mail to the address submitted by the Guest or
through the AIR BNB messaging system at such time as the reservation was
booked. By written or electronic endorsement of this Agreement, the Guest
hereby agrees to pay for all such charges, as defined above and on the
CANCELLATION – ABB Renters - You may cancel a booking within 48 hours of booking it for
a full refund provided your arrival date is more than 14 days from the date of
booking. If you are further than 48 hours from booking, APM will refund
you in full if you request a cancellation 30 days prior to arrival. If
you cancel between 7 and 30 days before check in you will be refunded for 50%
of the reservation but you will not be refunded your Air BNB fee. If you
cancel less then 7 days before check in you will be refunded your cleaning fee
only. All cancellations must be made through the Air BNB system.
PAYMENT/DOWN PAYMENT - If you booked with VRBO or through
the APM website, a reservation can be made with a $100 non-refundable down
payment paid by credit card when the reservation is made. Full payment is due
30 days prior to your arrival date and we will charge the card on file for this
amount. The credit card must have an expiration date that extends beyond your
stay by at least 30 days. If a reservation is made less than 30 days prior to
arrival, full payment is due when the reservation is made.
DEPOSIT – If you booked through APM or our website we will use your credit card on file as your security deposit. APM does not charge the card so long as these
specific items are followed: (1) no damage was done to the property during the
guests rental period other than reasonable wear and tear, (2) all keys are
accounted for, (3) no items are missing, (4) all check out procedures were
followed, (5) all Rental Agreement policies were followed, (7) no miscellaneous
charges were incurred, e.g., unpaid rental fees, guests or pets, additional
cleaning fees, or other charges.
As a condition to the rental of all Vacation Properties, Alpine Property
Management reserves the right to charge the Guest’s credit card for any and all
uncovered Guest/Invitee caused losses and damages sustained to the Vacation
Property throughout the duration of their period of occupancy. In the event of
any uncovered Guest/Invitee-caused loss or damage to the Vacation Property,
including, but not limited to, undue cleaning, eviction, service calls, service
charges, fines/assessments, repairs or replacements, plus all applicable taxes,
Alpine Property Management is hereby granted the right to charge the Guest's
credit card. An itemized statement outlining all associated costs will be sent
by electronic mail to the address submitted by the Guest at such time as the
reservation was booked. By written or electronic endorsement of this Agreement,
the Guest hereby agrees to pay for all such charges, as defined above and on
the proceeding pages.
CANCELLATIONS - If you have booked through VRBO or the APM
website you can cancel your booking
30 days prior to the arrival date with only the loss of the $100 that you put
down at booking. After that period the reservation is completely non-refundable.
EMERGENCIES/ MAINTENANCE: In the event of a problem getting into the
property or if there are problems with condition or functionality of the
property, please immediately contact the Alpine Property Management office at
(970) 349-5303. If it is after hours you will be given another number to call.
Please leave a message in both places.
ARRIVAL TIME: Check in time is 4 pm please do not check in prior to this
time. This ensures that the property is ready for your arrival. You will
be charged for an additional night if you are found in a property prior to
check in time.
DEPARTURE TIME: Check out is at 10 am. If you are found in a
residence past the checkout time you may be assessed a late checkout fee of 1
POWER/ WEATHER RELATED CANCELLATION: Alpine Property
Management does NOT issue refunds due to acts of nature such as: weather, road
conditions, snow conditions, power outages or forest fires.
VACATION RENTAL INSURANCE: CSA Vacation Rental Insurance and Travel Guard
are companies that offer insurance against cancellation or interruption of your
stay, travel delay, baggage delay, rental car damage, and
emergency/medical/dental expenses. You may wish to purchase one of these
policies to ensure against any unforeseen issues that could happen before or
during your vacation.
CHANGE IN NUMBER OF GUESTS/CONDUCT OF GUESTS: Guest(s) agree(s) that more
than the number of people stated on the reservation shall not occupy the
premises. If there are more people than the property allows, this is grounds
for termination of the contract and a charge of no less than $200. The rental
does not allow parties, weddings, rehearsal dinners, bachelor or bachelorette
parties etc. Any gatherings that exceed the maximum number of guests
allowed in the unit are not allowed. Exceptions are made on an individual basis
- please contact Alpine Property Mgmt for prior approval. If there is excessive
noise or music, any illegal activity, or evidence of violation of these
policies, you may be asked to vacate the premise without any refund and
additional charges may be assessed. Please inform us of any change in the
number of guests before your arrival so the property can be prepared
appropriately for your group.
CLEANING FEE(s): A non-refundable cleaning fee is required
with all reservations. This fee is for our housekeepers who completely clean
the property prior to your arrival. Guest(s) are required to follow all check
out procedures detailed in this agreement and leave the property in the same
general and good habitable condition it was in when the Guest(s) arrived. Undue
and/or unreasonable cleaning of the property shall be charged to the
Guest's/Cardholder's credit card as an Additional Cleaning Charge at a rate of
$45/hour, with a one hour minimum. This also applies to the property exterior,
grounds, BBQs and hot tubs (if so equipped).
DEPARTURE REQUIREMENTS: Please follow the departure guidelines that are
sent to you prior to checkout by email or text and that are also posted in the
LINENS & TOWELS: Bath towels, sheets, pillows and blankets are
provided. Most properties have spare sets of linens if you need them. Please be
sure if you do use 2 sets of linens for any of the beds during your stay that
you wash and dry one set and have that ready for the housekeepers to put back on
the beds. Failure to do this could result in extra cleaning charges.
SMOKING: Smoking of any kind is NOT permitted in any Alpine
Property Mgmt property. Smoking is allowed outside as long as butts and ashes
are disposed of properly in an outside container. Do not bring them into the
property. If there is any smoke smell in the property after your departure
(other than from a wood burning fireplace), there will be a minimum $250 charge
plus any applicable cleaning fees at $40/hr. Oil lamps and incense are not
permitted to be burned in any property.
PLUMBING: Do not put any feminine products in the toilet.
Plungers are provided in every unit if a clog occurs. Our policy is that if you
clog it you plunge it! If you need assistance, please call us but be aware that
you may be asked to pay a minimum of $60 for this service plus any other fees
due to your group causing a clog in the toilet. Please do not pour grease down
the drain. Please appropriately dispose of grease in the trash can. Garbage
disposals should be used minimally for liquids only. Solid food should be
thrown into the trash.
SATELLITE TV, INTERNET & PHONE CALLS: All properties are privately
owned and have different subscription packages for cable and/or satellite and
internet. Alpine Property Management does not guarantee any programs, events or
reception. Guest(s) are liable for ordering any Pay Per View - if Guest(s) does
not use their own credit card for ordering, programming charges plus an
additional $5.00 processing fee will be charged to the credit card we have on
file. Some properties are equipped with a telephone; calls within the U.S. are
WOOD STOVE/FIREPLACE: If wood is provided at your property, it is
provided for indoor use only! Do not put anything except wood or wood products
in the wood stove/ fireplace. Do not put any flammable material on or near any
heat source, such as the electric baseboard or wood stove. DO NOT LEAVE THE
PROPERTY WITH A FIRE IN THE WOOD STOVE OR FIREPLACE!
PETS: ONLY if you are renting one of our dog friendly properties and you
have alerted us that you are bringing a dog and paid the pet fee may you bring
your dog. 1 dog is allowed, sometimes exceptions may be made to accommodate a
2nd but you must contact the office to confirm. Unauthorized occupancy of pets
will result in immediate eviction and loss of all rents and deposits. If
discovery of unauthorized pets is made after your departure you will be charged
a $250 fee plus any cleaning fees at $35/hr. While we love all dogs due to
insurance reasons we cannot allow any of the following breeds: American
Standard Terrier (also known as a Pit Bull), Akitas, 1/2 wolves, Chows,
Dobermans or PresaCanarias or any dog that has any history of biting
anyone. If you are given permission to bring a pet the following rules
must be followed:
1) Pay the applicable pet fee.
2) No pets on any furniture or bedding.
3) All waste must be picked up and placed in the garbage cans tied
securely in trash bags. (Please remember we have garbage service once a week
and housekeepers have to remove your trash with their vehicles!)
4) No pets in the hot tub or bath tub.
5) Please try to bring your pet with you on your adventures here in CB.
If you can't don't leave them for long hours in the home by themselves.
HOT TUB/POOL USE & RULES: If you are at a property that has a hot tub
or pool use of the hot tub/pool is strictly at your own risk and liability. Our
maintenance crew sanitizes and replenishes chemicals in our properties with
private hot tubs prior to your arrival and about 4-5 days after that. If you
are staying in a condominium, the condominium complex has a homeowners
association that has hired an outside company to manage the property and thus
the pool/hot tub and surrounding facilities. This particular company is in
charge of balancing and maintaining the hot tub/pool. Please follow all posted
signs in regard to these. 1) ALWAYS SHOWER OR BATHE BEFORE AND AFTER USING THE
HOT TUB! Body oil, makeup, hair products, etc. clog filters! 2) An adult must
always accompany children under 18. 3) Do not sit, stand or lie on the tub
cover; the covers are somewhat fragile and easily damaged. They are expensive
and you will be charged for a replacement cover if we find that you have
damaged the cover by doing one of the things aforementioned. Tub covers cost
about $550. 4) Unhook the safety strap before removing the cover. 5) Replace
cover when you are not in the tub and secure the safety strap (if provided) to
conserve heat, for safety, and to keep debris out of the water. 6) Use
non-breakable drink containers in the tub area. 7) DO NOT ADD ANYTHING TO THE
HOT TUB WATER such as bubble bath & oils, even if they say they are
compatible. 8) If the water level is low (below the filter intake) add more
water or call, as low water can destroy the pump. 9) If the water looks cloudy
or dirty, please call the office at (970) 349-5303. Do not use the hot tub
until it can be properly balanced. If it is found that the service is necessary
due to Guest abuse, the Guest will be responsible for the charges. 10) Only
guests that are authorized to be staying at the property may use the hot
tub.(*Hot tubs may be drained and refilled before your arrival; therefore, it
may not be warm until later that evening.)
LEFT ITEMS: Please check carefully for belongings before you leave. We
are happy to send back items that you may have left but please call the office
ASAP after you realize you did leave something. That helps us collect it and
get it to you. We do ask that you pay for the shipping.
RIGHT OF ENTRY: Guest(s) agree that Alpine Property Management reserves
the right to enter the rental property at any time to investigate disturbances,
check occupancy, check for damage, to make such repairs, alterations or
improvements as we may deem appropriate, or to show the property to prospective
purchasers if the property is for sale (guests will be notified of a sale
property prior to booking). If a property is for sale, we will do everything we
can to pick a time that works best for you. We try to not allow any showings
with less than a 24-hour window. We prefer to not bother you and let you enjoy
a quiet vacation but obviously need to put this in our contract in case we need
access to the property.
SECURITY & SAFETY RISKS: Although we feel that we live in a very safe
place here in Crested Butte, it is up to you whether you wish to lock the door
as you depart your rental property. Keep in mind when you rent the property
that you assume responsibility for it and its contents, as well as your
personal property. Guest is responsible for lost key replacement costs. If the
property has candles, please use common sense and do not allow children to
handle or play with them. Do not leave them burning when you leave the property
or when you go to bed.
WINTER CONDITIONS: We will always attempt to have the driveway and
walkways clear of snow and ice before your arrival. A shovel is provided should
you need it during your stay. Please be cautious when there are icy conditions.
During the winter months, it may be required to carry chains or have traction
tires. You will be notified if 4-wheel drive is needed to access a driveway
prior to booking in winter months. Please note that many of our properties,
owners have elected to hire specific plowing companies to keep their driveways
clear. Most plow only if there are 6 inches of snow or more from roughly 6 am-6
pm on any given day. You are on a plowing schedule with them and they have many
properties to clear. You will get cleared but be patient! Keep in mind that we
cannot control the street plow or when it comes by. It can berm you in and if
it is after hours, we will clear the berm the next day. If you are struggling
to get out of your driveway, you can contact us at the home office and we will
try to help you out. If you cannot get out of the driveway due to an inappropriate
vehicle or tires, we will still try to help you but you could incur charges for
us to do so. All condominium complexes HOA's are in charge of their own snow
and ice removal.
RISK OF FALLING SNOW - You and your guests understand that
Crested Butte receives a tremendous amount of snowfall during winter months.
You and your guests agree that it is your obligation to avoid snow or ice
falling from roof structures of the property and to prevent damage to your
personal property from any such snow or ice falling from the roof structure. In
no event will Alpine Property Management (APM) or the owner of the property be
liable for damage to personal property (including but not limited to personal
injury or death and damage to any vehicle) caused by snow or ice falling from
the roof structure or from snow and ice on the property in general.
INDEMNIFICATION & HOLD HARMLESS: While APM and its
Property Owners strive to maintain Vacation Properties in the finest condition,
no guarantees are expressed nor implied regarding suitability or for any
particular purpose. The undersigned, and their guests and invitees shall use
the Vacation Property structures and premises at their own risk. APM and its
Property Owners shall not be held liable or otherwise responsible in any way
for injury to the undersigned, their Guests and/or their invitees, that is
caused or permitted to be caused by the intentional or unintentional acts of
said undersigned, their Guest(s) and/or invitees, or by the failure of
structures, appliances, (including hot tubs, pools and BBQs) furnishings,
and/or other equipment, whether by malfunction, misuse, acts of God/nature,
and/or are otherwise naturally occurring. No guarantees are expressed nor
implied as to the suitability of utilities and other services provided to the
Vacation Properties and adjacent structures and premises. No guarantees are
expressed nor implied regarding the suitability/compatibility of materials
utilized in the construction of the Vacation Property and/or its contents. APM
and its Property Owners shall not be held liable nor otherwise responsible in
any way for allergic reactions to the undersigned, their Guest(s) or invitees,
caused or permitted to be caused by materials utilized in the manufacture of
the Vacation Property and/or its contents, nor from mold and/or airborne
spores, nor from pet/animal allergens, nor from chemical agents including, but
not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs,
and/or other equipment. By written or electronic endorsement of this Agreement,
the undersigned and their guest(s) and invitees, her or his heirs,
representatives, successors and assigns, hereby agree to forever hold-harmless
and indemnify APM and its Property Owners from and against all claims, demands,
loss, liability/responsibility of any kind and character, including cost of
defense, arising out of or in any way connected with the undersigned their
Guest(s) or invitees use of the property.
Thank you so much for booking with us. We appreciate your business and
look forward to seeing you!
Alpine Property Management, LLC
P.O. Box 2303 Crested Butte, CO 81224